Shipping Policy
Thank you for visiting and shopping at Inscape Books!
All of our orders are shipped via USPS or UPS using Pirate Ship. You will receive an email update with your tracking number once your order has shipped!
Delivery Times
All orders are processed within 3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by just a few days. Additionally, nationwide and global shipping delays (such as those caused by holiday volumes or inclement weather conditions) may have an impact on your estimated delivery date.
*Service is subject to shipping delays. Delivery times are estimates and not guarantees. Delivery estimates for all international services do not include customs processing times. Our store is not liable for any delays that may occur once your order has been shipped.
Tracking your order
Once your order has shipped, you will receive a tracking email within 24 hours. Please allow USPS or UPS up to 48 hours to reflect updates on their tracking page.
Customs, duties, and import taxes
All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages and missing orders
If you received your order damaged, or if the order appears to be lost during shipping, always contact Inscape Books first. Do not attempt to file a claim with USPS or UPS yourself. Inscape Books will file a claim on your behalf, and a refund or replacement may be issued pending your cooperation during the claim process.
If your order arrives damaged, please save all packaging materials and damaged goods for claim evidence purposes. Notice of damage must be provided within 15 days of delivery.
Photos of damaged items and both inner and outer packaging will be required when disclosing damage. Additional photos may be required throughout the claims process and are your responsibility, as the recipient, to provide them.
Do not release any products or packaging to any other entity, including the carrier, repair estimate facilitator, etc before consulting with Inscape Books. Doing so may risk invalidating the claim in progress and your ability to receive compensation for the lost or damaged item.
Returns and exchanges
See our return policy here.
Contact us
If you have any questions or concerns regarding your order, feel free to contact us! We typically reply within 3 business days.
Phone: 651-504-2225
Email: books@inscapewebdesign.com